Terms and Conditions

By using our website or booking a service, you agree to the following terms:

1. Service Scope

Kolkata Customer Supports provides independent repair and maintenance services for household appliances. We are not an authorized service center of any brand.

2. Booking & Service

• Service requests can be made via call or website
• Same-day service is subject to technician availability and location
• Customers must provide accurate details for smooth service delivery

3. Pricing & Payment

• Inspection charges may apply
• Final repair cost depends on issue diagnosis and spare parts required
• Prices will be communicated before starting the repair
• Payment must be made after service completion

4. Warranty Policy

• Limited warranty may be provided on service or replaced parts
• Warranty does not cover:
  • Physical damage
  • Mishandling or misuse
  • Recurring issues caused by external factors

5. Cancellation Policy

• Customers can cancel or reschedule before technician dispatch
• Cancellation after technician arrival may incur a service charge

6. Liability Limitation

• We are not responsible for:
  • Pre-existing appliance damage
  • Manufacturer defects
  • Delays due to unforeseen circumstances

7. Technician Conduct

Our technicians are trained professionals. Any misconduct should be reported immediately for strict action.

8. Use of Brand Names

Brand names and logos used on the website are only for reference to indicate technician expertise. We do not claim any official association.

9. User Responsibilities

Customers must:

• Provide safe working conditions for technicians
• Ensure proper electricity and appliance accessibility
• Avoid interference during repair work

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice.

11. Contact Information

Phone: 9330315909
Email: support@kolkatacustomersupports.in